Common Collectif, LLC - Support Policy

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Last Updated: 5/13/2024

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Thank you for choosing Common Collectif LLC for your creative needs. Our goal is to provide exceptional support to ensure your satisfaction with our products and services. Please review the following support policy to understand how we can assist you.

1. Scope of Support:

‍We offer technical support, troubleshooting, and consultation services for all products and services provided by Common Collectif.

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2. Communication Channels:

‍You can reach our support team via email athello@commoncollectif.com.

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3. Availability:

‍Our support team is available Monday through Friday, from 10:00 AM to 5:00 PM MTN.

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4. Response Times:

‍We strive to respond to all inquiries within 24 hours. Urgent issues will receive priority attention and will be addressed as quickly as possible.

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5. Resolution Times:

‍The timeframe for issue resolution depends on the complexity of the problem. We will work diligently to resolve your issue in a timely manner and will keep you updated on our progress.

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7. Supported Products/Services:

‍Our support covers all products and services offered by Common Collectif LLC. This includes graphic design, web development, web design, and motion design.

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8. Exclusions:

‍Our support policy does not cover issues caused by third-party plugins, customizations, or modifications made by clients or third parties.

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9. Responsibilities:

‍Clients are responsible for providing accurate information about their issue and granting necessary access or permissions for our support team to investigate and resolve the problem.

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10. Service Level Agreement (SLA):

‍We do not currently offer a formal SLA but strive to meet and exceed industry standards for support quality and responsiveness.

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11. Refund/Replacement Policy:

We do not offer any refunds, however we will always try our best to resolve any issues.

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12. Terms of Service:

‍This support policy is subject to our general terms of service, available on our website. By accessing our support services, you agree to abide by these terms.

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13. Revision History:

‍This support policy may be updated from time to time. Clients will be notified of any changes, and previous versions of the policy will be available upon request.

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14. Contact Information:

‍For support inquiries, please email us at hello@commoncollectif.com.

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If you have any questions or concerns about our support policy, please don't hesitate to contact us.

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Contact Information

For questions or comments regarding these Terms, please contact:

Common Collectif, LLC

hello@commoncollectif.com

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